Unified IT Services

One comprehensive IT relationship.

Comprehensive, priced against your unique organization—nothing more and nothing less.

Covi consolidates security, support, strategy, maintenance, improvement capacity, and platform access into one service model shaped around your actual environment.

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Right-sized coverage

Pricing follows environment complexity, not arbitrary tiers.

The same comprehensive service model applies across clients, then scales with the number of users, devices, systems, locations, security needs, compliance exposure, support demand, and operational complexity in the environment.

Maintenance and ordinary evolution are included. Licensing, hardware, unusually heavy third-party usage, and major one-time initiatives can remain separate when that is the truthful way to price the work.

Coverage inventory

Everything your technology relationship needs, organized as one service.

Direction

Stewardship and strategy

A steady operating rhythm for making technology decisions with the same care you bring to the rest of the organization.

Roadmap, lifecycle, and inventory management
Strategic planning and risk management
Asset and vendor stewardship
Budget-aware recommendations tied to business goals

Support

User and workplace

Day-to-day help for the people, devices, identities, applications, and collaboration systems your work depends on.

Identity, Microsoft 365, domain, and application support
Workstation, mobile device, peripheral, and print management
Server, network, and line-of-business troubleshooting
Vendor liaison and end-user support coordination

Protection

Security and resilience

Practical controls, recovery planning, and monitoring that reduce preventable risk without burying your team in noise.

MFA, endpoint MDR/EDR, email security, and Microsoft 365 MDR
Security awareness training and simulated phishing
Dark web monitoring and vulnerability management
Business continuity planning, Microsoft 365 backup, and server backup

Reliability

Infrastructure and proactive management

The maintenance discipline behind stable systems: documented, monitored, patched, and improved before small issues become interruptions.

Patch management, monitoring, and automated remediation
Configuration hardening and certificate management
Documentation and operational standards
Proactive improvement across servers, networks, and endpoints

Improvement

Evolution Capacity

Included capacity for the necessary evolution work that keeps technology aligned as your organization changes.

Maintenance and evolution included in the service relationship
Planned improvements scoped against current priorities
Process cleanup, configuration refinement, and adoption support
Clear separation for unusual usage or major one-time initiatives

Enablement

Bifrost Platform Access

Access to Bifrost, the open-source platform developed by Covi, for simplifying workflows, connecting systems, and turning operational knowledge into usable tools.

Bifrost Platform Access included with every Unified IT relationship
Workflow and information tools shaped around your operations
Practical automation opportunities identified through stewardship
Licensing, hardware, and unusual third-party usage kept transparent

Built for organizations that need accountable IT stewardship, not a menu of disconnected add-ons.

One service relationship gives your team a clearer place to go for support, planning, risk reduction, maintenance, and practical improvement.

Covi calibrates the operating model to your reality, then keeps refining it as your people, systems, obligations, and priorities change.

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