Maintenance included
Support, security, standards, and lifecycle planning for the environment.
Where AI Pays Off
Most businesses use AI to write. Few use it to run the business.
The real cost isn’t any one task. It’s the handoffs between people, tools, and systems, and a chat window can’t close that gap.
46%of small employer firms use AI in some form.Federal Reserve, 2026
7%of those have fully built it into how they work.Federal Reserve, 2026
87%of knowledge workers say they lack the time or capacity to coordinate with each other.Atlassian, 2026
Innovation Services
Empowered people. Accountable agents.
AI and IT pay off when they empower your people to solve their own problems. But agents still need someone holding them to the result, or you end up micromanaging them yourself.
Innovation Services are part of Unified IT. We help your team build, build alongside them, and keep what becomes load-bearing monitored, corrected, and improving, using Innovation Capacity: a set amount of project time every quarter. Major one-time initiatives are scoped separately.
Read the film transcript
AI won’t give you your time back until you start here.
Help your team help themselves. Step 0 · AI Readiness: Write clear prompts, Document your processes, Automate a repeat task.
Your team built this.
Can we update applicants when their status changes? Once they’re approved, could it enroll them in our HR system? Wouldn’t it be neat if it collected dues, too?
Load-bearing.
Best of luck! We’ll miss you.
Payments stopped. Are we missing payments? Who knows this system? Can someone fix it… yesterday?
Hey… remember us?
We’ve got your back. Monitoring in place. Issues handled as they come up.
Can we digitize our past memberships? I can build that! Can someone help us build an agent for policy questions? Yep! I want my own agent for meeting notes. Let’s build it together.
This member’s dues are 45 days late. Is a late fee due? Nope! Telling them now. Hold on! What does the policy say? A late fee is due after 30 days. Oh! 45 days is past 30. Yes, a late fee is due. Here’s the policy.
New tools make new mistakes. We teach them what success looks like.
People move on. The knowledge doesn’t. We got you!
Every quarter, we make it better together.
Modern IT is more than maintenance. Managed IT + Innovation Services. This is Unified IT.
Covi: Innovation + IT.
17%shorter support chats when an AI agent took over. Customer ratings fell. Faster isn’t always better.Alibaba field experiment, 2026
Our Model
Built by your people. Backed by ours.
When what your team builds becomes something the business runs on, Covi keeps it monitored, accountable, and improving.
- 01 · Your people build
Your team learns to put AI to work.
It starts with AI Readiness: clear prompts, documented processes, one repeat task automated. A paper form becomes a working flow, and good ideas keep attaching to it.
- 02 · Then it’s load-bearing
Then the person who built it moves on.
The business runs on it now. One day payments stop, and nobody is sure how it works. This is where one-person AI projects break down.
- 03 · Covi has your back
We keep it working, and make it better.
- Monitored, with issues handled as they come up
- Agents held to your policies, not babysat
- Knowledge that stays when people leave
- Reviewed together every quarter
Unified IT
Innovation comes standard.
Managed IT keeps everything running. Innovation Services help your people build what comes next. Both come from one Covi team, in one relationship.
1 in 2 businesses with an IT provider already work with them on AI. GTIA, 2026
Managed IT + Innovation Services
- Strategy
- End-User Support
- Proactive Management
- Backup & Disaster Recovery
- Managed Security
- AI Readiness
- Agents
- Apps & Forms
- Integrations & Automation
- Success Management
- Monitoring & Support
Innovation Capacity
Something new,
every quarter.
Every Unified IT relationship includes project time each quarter for training, new builds, and tuning what you already run. It’s sized to your team, and most of it is spent with your people.
Ordinary support never uses it, and a good idea doesn’t turn into another sales conversation.
3 in 4 companies getting the most from AI redesigned how the work gets done, versus about 1 in 4 of everyone else. McKinsey, 2026
Each quarter
An improvement that connects a couple of your systems, with hands-on training for the people who rely on it.
20 hours of project time, mostly spent with your people. Examples depend on scope.
Built on Bifrost.
Yours to keep.
Covi includes Bifrost with Unified IT.
One platform for the agents, apps, forms, and workflows your team builds, with monitoring built in. Organizations with IT already covered can use it through standalone Innovation Services.
Watched and maintained
We catch the failures you’d never notice, like runs that stop or connections that break, and fix them.
Improved for everyone
Built once, reused everywhere. When we solve a problem for one client, the next one starts ahead. Improvements roll out to everyone at once.
Portable by design
We build and host it. You own it. Bifrost is open source, and you can ask for a copy of what we built together at any time, for any reason.
~30x
We’re our own first customer.
Over 30 days, AI handled Covi’s own ticket triage for about $6 in model costs. The same steps at Copilot Studio’s published rates would cost about $204.
Covi data, Aug 29 to Sept 28, 2026: 935 agent runs and 136 decisions. Model cost only.Predictable by Design
A rhythm you can plan around.
You always know what happens next. The time we spend together is on your agenda, not our sales pipeline.
Daily
Keep It Running
Support, protection, and monitoring for everything you run, including what your team built.
Monthly
Check In
A focused 15-minute stand-up to share what changed and address anything that needs attention.
Quarterly
Make It Better Together
Review what’s working, then pick what your Innovation Capacity goes to next.
Annually
Review Progress
Look back at what changed, what worked, and what the next year needs.
Every 3–5 years
Refresh
Replace managed equipment through a visible lifecycle plan, before it becomes a problem.
- Your priorities set the agenda
- 15 minutes a month, or an hour a quarter
- No surprise sales pitch
Who Covi Fits
For organizations that plan ahead.
Covi fits organizations that already operate with strong standards and need a partner who can keep pace—and those eager to work with one who will help them get there.
Mission-Driven
More time and resources directed toward people and communities.
Financial
Dependable performance through seasonal pressure and critical deadlines.
Engineering
Less friction, more productive time, and stronger billing efficiency.
Professional Services
Scale the systems and workflows behind valuable, billable time.
What our partners say.
We've worked with Covi for years and they've been fantastic. Their staff is genuinely friendly and easy to work with, and they're always reliable when we need help fast. We also really appreciate their focus on security. They help us stay protected and on top of best practices. Highly recommend Covi to any business looking for dependable IT support.
We made the decision to switch our IT provider from Gadellnet to COVI — a major overhaul and not a transition we took lightly. From day one, COVI has delivered on every promise they made. They are incredibly detail-oriented, solution-driven, and thorough in everything they do. What sets them apart is their proactive approach — constantly bringing fresh ideas to the table and acting as a true partner, not just a vendor. COVI has exceeded our expectations, and we're confident we made the right choice in making the switch. Thank you, COVI!!!
Our nonprofit organization has had an outstanding experience working with COVI. From day one, their team has been responsive, knowledgeable, and genuinely committed to supporting our mission. Thanks to their partnership, our staff can focus on serving our community rather than worrying about technology challenges. We highly recommend their services to any organization seeking dependable, mission-minded IT support.
COVI is our contracted IT group and they have been able to handle any and all of our tech needs. I would recommend them to anyone!
COVI has been a trusted IT partner for Big Brothers Big Sisters of Central Indiana for over 10 years. What sets them apart is their commitment to building lasting relationships based on trust and mutual respect. They don't just solve problems, they proactively work with us to anticipate challenges, streamline operations, and optimize our technology environment to better serve our community.
I have used COVI for the last 7 to 8 years as an IT Company for my Company. Cody Lents and several team members have been A+ as far as performance and honesty along with transparency. Of which I would say is extremely important when it comes to your client's privacy. Cody will always do what he says, rare in today's world to say the least.
I have used COVI for our small business for 3+ years and I can't recommend them enough. They've strategically partnered with us to make our onboarding easier, IT processes a breeze, and they're always available to help. Our company operates knowing COVI is keeping it safe from external risks; COVI isn't just a need, they're a must-have!
Our firm, Blanton & Associates, has partnered with Covi for the past 10 years. As an accounting firm we were first introduced to COVI because of their expertise in working with other organizations in our profession. Their knowledge of our business processes, specialized software, and security concerns were the reason we selected them as our IT partner.
We have used the COVI team for all of our IT needs from the very earliest days of our business, all the way back to the mid 1990s. They have always been extremely responsive and an absolute pleasure to work with.
Actors Theatre of Indiana (ATI) has significantly improved its internal communication and technological infrastructure thanks to the support of COVI. COVI has played a crucial role in upgrading ATI's hardware and software, empowering the organization to operate with greater efficiency.
I greatly appreciate the way you keep me informed of security needs and that you make sure we are safe while also ensuring our staff can still do their job as easily as possible.
Anytime our team calls for assistance, the COVI team is very helpful and knowledgeable. Cody has kept our team informed in their reasoning for structural changes. We appreciate Cody, Jack, Teddy and the COVI Team!
As a partner to COVI, I have always found it a pleasure to work with the team. They are one of the few MSPs who are forward-thinking and bring light to the often black hole that is IT. Not only do they strive for uptime, which translates into business productivity, but they also demonstrate business value through reporting and roadmaps derived from business goals and objectives.
I'm always surprised at how COVI takes the time to slow down or follow up on ways to solve procedural problems instead of just focusing on broken tech. Even more so, that they are excited to help and explain things in a way that I can follow along.
…mastered value engineering projects with quality equipment and experienced technicians, they maintain systems with a high level of integrity & security, and successfully forecasted portfolio needs, all while providing superior customer service and maintaining excellent response times.
When we encountered a critical situation with our main software due to the sudden departure of two reps, COVI swiftly analyzed the circumstances, assessed the financial implications, & promptly connected us with Jason from RoboSource to effectively resolved the root issue.
The Covi Team
Ethan
Service Coordinator
Heather
Projects Lead
Garrett
Services Supervisor
Teddie
VP of Operations · Partner
Cody
VP of Sales · Partner
Chip
Founder
Jack
VP of Technology · Partner
Research
Where AI actually pays off.
Where small and mid-sized businesses lose the most time, what’s working with AI and automation, and where to start. Sourced from 2026 research.
Download the whitepaper PDF · 9 pages- 01Just 7% of small businesses using AI have fully built it into how they work.
- 02The biggest costs are finding information, handing off work, and retyping between systems.
- 03The valuable work is the hard work, and that’s exactly where results come from.
Let’s grow together.
